Report quickly
If an item arrives damaged in transit or the wrong item is sent, contact PokeMarket as soon as possible so the issue can be reviewed and resolved.
Refunds & returns
Fair handling for sealed, single and graded products.
PokeMarket aims to describe every item clearly so returns are rare, but customers still need a clear route if something is wrong.
Photos matter
Raw cards, slabs and sealed products can vary in condition. Listings should be checked carefully before purchase, especially for centering, whitening, seals, dents or grading labels.
Original payment
Approved refunds are normally returned to the original payment method through Stripe. Processing times can depend on the payment provider and bank.
Opened sealed products
Sealed products that have been opened, tampered with or altered may not be returnable unless there is a legal right to do so. This protects buyers and sellers from pack/content disputes after opening.